FAQ: SimplyHome Personal Emergency Response System


The SimplyHome Personal Emergency Response System is our entry level system that uses a phone line or cellular connection to activate a notification to our trained responder call center, should you have a need. We send our PERS to you already programmed, along with a panic button, which can be worn as a watch or lanyard. When assistance is needed, the panic button or base unit button can be pushed to request help. The two-way speaker on the base unit allows for communication with care staff.

Who responds to my emergency signals?

The call center is staffed 24/7 to receive calls. They alert anyone you have listed as a responder. Emergency services will be contacted if the call center cannot reach any of your contacts or if emergency services are requested immediately.

The pendant is wirelessly connected to the base and can be pressed at any time.

Is the pendant waterproof?

Yes. The waterproof pendant should be worn in the bathtub or shower - both areas where individuals have a high number of slips and falls.

How long does my battery last if there is a power outage?

The unit has built-in battery back up that should last at least 72 hours. When only 20% of the back up battery’s capacity remains or when a power failure lasts more than 1 hour, the system will alert the call center. When power returns, the battery will recharge. It may take up to 24 hours to complete the process.

Will my system affect my telephone?

Your system will not affect your telephone except when the unit has been activated by an alarm signal. The system will disconnect any call in progress and take control of the phone line when it is processing an emergency alarm, but will release the phone line for regular calls after your system is disconnected from the call center. This does not apply to a cellular PERS unit.

Should I wear my pendant to bed at night?

We recommend placing the pendant beside your bed where it is accessible, but where you will not rollover on it and accidentally activate the system.

Will my system work when I leave my house?

The base unit can receive signals from the pendant from a distance of up to 600 feet, open air. This can vary based on the structure of the home or interference from other devices. You can test the range of the pendant by putting your unit in “Test Mode” and pressing the pendant in and around various places at your house.

What makes the SimplyHome PERS different from other similar products? 

Our PERS units not only provide you with a 24/7 call center, but we also have a Customer Service Team available to assist you with any questions you might have regarding your device. The PERS units are also available as either a landline unit (if using a traditional analog phone line) or a cellular unit (a cell phone is not required).

Should you have further questions, please contact our Customer Service Team at 1-877-684-3581.