SimplyHome Responder App FAQ


To update the Responder App to the most recent version, please visit the Google Play Store or the Apple Store.


Can I move a beacon to a new location?
While authorized staff can move a beacon to a different location, we highly recommend contacting SimplyHome first to receive location-specific instructions and to not interrupt the communication signals between the app and beacons. To do so, email SimplyHome at help@simply-home.com. We will open a help ticket and route your concern to the appropriate team, who will then reach out to you.


Can multiple people check-in at the same time at the same place?
Multiple staff or caregivers can be assigned to a check-in at the same time and place. However, once any person assigned to that check-in completes that check-in, it will be completed and cleared for all staff (users). If you require individual check-ins for staff, you should assign separate check-in tasks for each.


If too many beacons are next to one another, will "check-ins" conflict?
No. Each beacon has unique identifiers, so it will not confuse one individual’s check-in for another individual.


If I have a task to bring Susan lunch one day, but she has already eaten lunch, can I cancel the task?

Yes, staff can opt not to complete a task, as long as they provide a reason in the comments when they check out from the visit, such as "Susan has already made herself a sandwich for lunch today."


Can I skip a check-in due to a change in schedule?
Yes, if you need to skip a check-in, you may do so within the check-in parameters. You will be given a skip button option beside the option to check-in. If you need to skip more than one, please email help@simply-home.com.


What if I need to pause or suspend check-ins for a client for an extended period of time?
To pause or suspend check-ins for an extended period of time, such as for a client's stay in a rehabilitation facility, please email our support team at help@simplyhome.com.


I'm supposed to check in with a resident today, but I am not available to do so temporarily / out of office. Should I contact someone about this?
Your immediate supervisor should know about changes to your availability, in case it impacts your team's work schedule. Your supervisor will be able to make the appropriate changes so that you are not notified of upcoming check-ins while you are out of office.


I can view a check-in card, but the app isn't giving me the option to check-in. Why?
You have not been designated as a responder for the resident you are attempting to check-in with. Please contact your supervisor or your designated administrator to have this check-in schedule reviewed and, if appropriate, to include you.


I see a resident that I am not familiar with, and the Responder is telling me I am due to check-in with this person. What should I do?
There are two possible explanations for this:

You might be incorrectly assigned as a responder. Contact your designated administrator. If you believe the scheduling of check-ins for this person was made in error to include you, let your supervisor or designated administrator know.

If you are sharing devices at work, your device may possibly be logged in as another user. Try logging out and logging in with your assigned username. Do NOT use the Responder app if it is logged in as another user, unless the staff are instructed to share the same login.


I'm trying to update the Responder app on iTunes / Google Play, but my device is asking for a password. I don't know my password. Can SimplyHome provide my device password?
No. Your device password is maintained either by you, if this is a personal device, or by your employer, if this device was provided to you. Because SimplyHome does not maintain records of these passwords, we recommend checking with your supervisor to confirm your password.


I've been given a new schedule at work, and the Responder app is asking me check-in on residents under my care at the wrong times. What should I do?

There are two possible explanations:

Scheduling Changes - Contact your supervisor to confirm if we were not informed about a scheduling change. Your supervisor will work with an assigned administrator to update the schedule, so that the information appears correct on the Responder when you log on.

Logged in as a wrong user - If you are sharing devices at work, your device might possibly be logged in as another user. Try logging out and logging in with your assigned username. Do NOT use the Responder app if it is logged in as another user, unless the staff are instructed to share the same login.


What should I do if the app does not work for me?
Please contact our Customer Support team at help@simply-home.com. We will open a help ticket and route your concern to the appropriate team, who will then reach out to you.


For additional questions about the Responder App, please visit the Responder App product page.


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